Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • use your NHS account (through the NHS website or in the NHS App)
  • use your Systmonline account
  • email the surgery at
    • You must include your name, date of birth and first line of your address in the email otherwise your request will be delayed while we ask for this information.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

Please do not send repeat prescription requests through AskMyGP, our online request form.

You can also bring the paper form to the surgery, when we are open.

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions.

Questions about your prescription

If you have questions about your medicine, you can use our appointment request form or your local community pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for an annual review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, community pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Date published: 20th September, 2023
Date last updated: 14th November, 2023